Shipping & Returns

At Mountain Man we know you want to enjoy your delicious selections immediately, and we aim to please. Mountain Man guarantees that any Next Day, Second Day and 3 Day orders placed by 12:00 pm, Mountain Time, will ship that same day. Expedited orders placed on Saturdays and Sundays will ship the following Monday.  Most ground orders will also ship within 24 hours of being placed.

Mountain Man utilizes United Parcel Service (UPS) for its shipping. We can also manually ship packages via US Mail. If you would like your order to ship via US Mail, please note this in the comment section and please choose the Pay on Receipt payment method. One of our staff will contact you with your order total including USPS shipping and make payment arrangements.

Please remember that UPS cannot deliver to a PO Box, no matter how badly you might want them to.

It is a standard practice of UPS to leave a parcel on your doorstep if you are not at home when they attempt delivery. If you are not comfortable with this practice, please leave us instructions in the Comments section of your order or leave a note on your door with instructions for the driver. You may also want to consider having your order shipped to a local UPS Store where you can go in and pick up the package at your convenience.

APO AND OTHER MILITARY ORDERS:

Mountain Man is very proud of the men and women serving in our armed forces.  We are happy to arrange shipping via US Mail for any orders going to military personnel.  As with other US Mail shipments.  simply select the item you would like to ship and then select the Pay on Receipt option.  A member of our staff will contact you with your shipping costs and to arrange payment.

SHIPPING HEAT SENSITIVE PRODUCTS:

One of the things that Mountain Man is known for is the quality of its chocolates. But, let’s face it – chocolate melts in warm temperatures. While we would love to wave a magic wand and change this, the fact is that some very special steps have to be taken to make sure your chocolate arrives to you in the correct condition. This entails special containers, coolant and sometimes expedited shipping to make sure your order arrives within 48 hours of being shipped.

While Mountain Man recommends using the Protective Shipping option anytime temperatures are above 70 degrees, we understand that this involves extra expense and for that reason we leave this to the discretion of the customer with most items. Mountain Man cannot guarantee the condition that your chocolate will arrive in if you do not choose the Protective Shipping option.

RETURNS:

If you have a problem with your order, then please please please contact us immediately!! We strive to make sure that every customer is happy with their purchase. Let us know what the situation is and we will work out details for returns, exchanges, or partial credits.

Because of the perishable nature of our food products, we ask that you contact us within a week of receiving your order so that we can deal with any problems immediately, so they do not become bigger problems.

As always, we appreciate your business and thank you for shopping with Mountain Man Nut & Fruit Co.

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