Mountain Man Nut & Fruit
Malted Milk Balls 14oz
Malted Milk Balls 14oz
One of our classic chocolate products. We double coat these malt balls in two layers of delicious milk chocolate. You won’t be able to stop eating them!
14oz bag
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*Allergy Info: Food items are packaged in a facility that processes peanuts, treenuts (including cashews, almonds, hazelnuts), milk, soy, egg, and wheat. We clean and wash our packaging lines thoroughly between each product run as well as test for allergens between each product switch.
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We love the products that Mountain Man sales but this last purchase that was made was not what we expected from the company. Placed our order on the 5th of October said it was in stock. Called on the 6th and their representative told me the order would be ready by the 7th which was strange. The 7th and nothing and on the 8th they contacted me and said these were delayed because they were out of stock. I’ve never heard of a warehouse being out of stock. They told me that they are getting my product purchase from the Elizabeth store and I could pick it up on the 9th by 8:00 am from the warehouse in Parker. This was a very disappointing purchase from this facility.
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration this experience caused you. You're absolutely right to expect better from us.
You're correct that we showed the items as in stock when you ordered on October 5th. We require 24-48 hrs. to fulfill orders, as stated on our website. We have been transitioning to new warehouse systems, and coupled with the overwhelming response to our weekend promotion, meant the malt balls sold faster than our system could update. By the time we went to pull your order, we had to source from our Elizabeth location to fulfill it so that you could get your maltballs sooner. Warehouses do run out of bagged inventory from time to time.
We understand how disappointing it was to receive conflicting information and experience delays, especially when you were counting on us. This isn't the level of service we strive for, and we're working to ensure our inventory systems stay accurate going forward.
We truly appreciate your loyalty to our products and hope you'll give us another opportunity to provide the seamless experience you deserve and have experienced in the past.
Sincerely,
Order Team @ Mtn Man
Malted milk chocolate balls. Deliciousness!
I’ve tried several different brands, but I have to say, these are the very best! I will buy more in the future!! And Thanks again for the great customer service!!
The Mountain Man malted milk balls are the best I have ever had. Lots of creamy milk chocolate surrounding the malt inside. These are exceptional!!
It’s been some time since I’ve had these, they’re just as good as I remember.